bonus casinoPrivacy Policy
This page describes what we collect when you use bonus casino and how we keep that data protected. When you register, deposit funds, verify your identity, or play games on our platform, we receive and process information about you—your email, phone number, payment details, and account activity. We use encryption, access controls, and secure servers to safeguard your data from unauthorized access.
We at bonus casino comply with Indonesian data-protection principles and take responsibility for how we store, use, and share your information. Our privacy practices apply to all users accessing bonus casino from supported Indonesian jurisdictions where local law permits online gaming. We do not sell your personal data to third parties for marketing. We share data only with payment processors, fraud-detection systems, and legal authorities when required by law.
This policy explains your rights, what processors may handle your data, how long we keep information, and how to contact us about privacy concerns or data requests.
What data we collect and how we use it
When you register on bonus casino, we collect your email address, a password you create, and your phone number for account verification and login recovery. During identity verification (KYC), we collect your name, date of birth, government ID number, and a scanned copy of your ID document—KTP, SIM, or passport. We also request proof of residential address dated within the last 90 days, such as a utility bill or bank statement. This data is required by Indonesian anti-money-laundering law and is used only to verify that you are who you claim to be and that you reside in a supported jurisdiction.
When you deposit funds on bonus casino, we receive and store payment method details. For e-wallets like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, we log transaction IDs and timestamps but do not store your wallet password or PIN. For bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the transfer amount, reference number, and the bank account you used. This data helps us reconcile deposits, prevent fraud, and comply with financial regulations. We also collect your game activity—which markets you viewed, which games you played, amounts wagered, and win/loss outcomes—to personalize your account and detect suspicious betting patterns.
Third-party processors
We use third-party service providers to process payments, verify your identity, and detect fraud. Our payment processor routes mobile banking, local payment, online payment, and other e-wallet transactions; this processor has contractual obligations to protect your data and is not permitted to use it for other purposes. Our identity-verification partner—an external KYC provider—stores your ID photo and address proof on secure servers and deletes copies after verification is complete. Our fraud-detection system analyzes account activity patterns; this system is hosted on encrypted servers and does not retain raw transaction data longer than 180 days.
All processors we engage are subject to data-protection agreements and operate only within the scope we authorize. We do not permit third parties to sell or market your data.
Cookies and device tracking
We use cookies to keep you logged into bonus casino, remember your language preference, and track which games you viewed. Session cookies expire when you close your browser; persistent cookies last up to 12 months so you do not need to log in every time you visit. We use analytics cookies to count how many users access bonus casino and which features are most used; these are pseudonymous and do not link back to your name or payment details. You can disable cookies in your browser settings, but doing so may prevent login or slow down your account access.
Your rights and data retention
You have the right to request a copy of all personal data we hold about you on bonus casino. Contact our support team via email or in-app chat, and we will provide a data export within 10 business days. You also have the right to request correction of inaccurate information—for example, if your address is out of date—and we will update our records. If you request account deletion, we remove your email, password, and game history; however, we retain your transaction records for seven years to comply with financial-reporting regulations.
We keep KYC documents (ID photo, address proof) for the duration of your account plus three years after closure, as required by Indonesian anti-money-laundering rules. We retain deposit and withdrawal records indefinitely for regulatory compliance. Game activity logs are archived after 12 months and deleted after five years. If you request withdrawal during Idul Fitri, Idul Adha, or Imlek holidays when bank processing is slow, we retain withdrawal records throughout the review period to track settlement.
Account security and password
We recommend you enable two-factor authentication (2FA) on your bonus casino account to prevent unauthorized login. With 2FA active, every login from a new device requires a 6-digit SMS code sent to your registered phone number. Your password is hashed—stored as an encrypted value we cannot read—so we cannot see your password even if our servers are accessed. If you forget your password, use the password-reset link on the login page; we verify your identity via email and allow you to set a new password.
Contact us and updates
If you have questions about your data on bonus casino or wish to exercise your privacy rights, contact our support team via in-app chat, SMS, or email. We respond to privacy requests within 5–10 business days. We may update this privacy policy to reflect changes in law or our practices; we notify you of material changes via email or in-app notice at least 30 days before the change takes effect.
Our privacy practices apply to all users of bonus casino accessing the platform from supported Indonesian regions. Services are available only where local law permits online gaming. If your jurisdiction becomes unsupported or regulations change, we notify you and provide clear instructions for fund withdrawal and account closure.